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FAQ

1.What Shipping Service Do You Use?

Domestic Orders

We use UPS Mail Innovations. The package is delivered to your door by USPS. You will get your packages in an average of  5 business  days. You will also receive notification and tracking information when their order has shipped

International Orders

We use Asendia USA. Asendia uses a service called International Priority Airmail (“IPA”). IPA travels by air then as priority in-country. The average transit time is  9-13 business Days and this service is available throughout the world. You will also receive notification and tracking information when their order has shipped.

2.When Will There Be More Products?

We work very hard daily to ensure that we put out the highest quality product for our customers! If you have a request for a design, please contact us. If we feature it in our store, you will receive 10% off your next purchase!

3.Wrong Shipping Address/ Returned Package

If your package was returned back to us for an incorrect address or lack of information,we will contact you upon receipt of the package to verify your shipping address.

4.I Have A General Inquiry, Who Do I Contact?

if you have any questions, our support staff will be able to assist you. Our email address is info@redsharktees.com or simply "contact us".

5. Why Do My Clothes Smell?

Through the print process we use a pre treatment on our garments before printing.  Once the pre treatment is sprayed and the image is printed the garment then is sent through the dryer.  The pre treatment is necessary for the ink do dry to the garment in the dryer. Once the garment passes the quality control check they are bagged and labeled for shipping. So the smell can be strong.  

Removing the smell is easy. Just wash the garment inside out in cold water with a light detergent and the smell will be removed. It is not necessary to turn garments inside out.  

If you have any other questions on care instructions of your garments please email info@redsharktees.com

6. My Order Has Not Arrived, Where is it?

Please note that orders may take up to 5-7 business days to process, once processed, please note the standard shipping time listed above. If the item specifically says in the product description how long it will take to ship, allow that amount of time before contacting us. Sale Items generally take 3-4 weeks to arrive

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